Cross Connection Control for Water Safety

The United States Environmental Protection Agency (EPA) defines a cross-connection as any point in the water supply system where non-potable, or non-drinkable, water can be introduced to potable, or clean, sources. All service lines connected to public water systems are therefore potential cross-connections.

Your water distribution system is designed to ensure that water flows from the water main through a service line to your site. Certain conditions—such as frozen pipes, a water main burst, or even extreme and unexpected demand on the system—can cause water pressure to fail. When that happens, water from plumbing lines can flow back into the distribution system, potentially contaminating local public water supply, and creating a hazardous situation; hence the term “backflow.”

To avoid such dangerous incidents, and as a matter of public safety, federal law requires commercial establishments install backflow prevention devices on all water services and test and maintain these devices periodically.

To meet these requirements, a Cross Connection Program should include:

Ordinance/Policy Development
If you do not already have an effective cross-connection control ordinance, policy, or program, we can work with you to develop one that works best for your system. This is the first step towards proper cross-connection control enforcement.

Public Education
Cross-connection control is important but very few people really understand why. We provide educational material for water consumers on the dangers of inadequate cross-connection control and the importance of becoming compliant with cross-connection control laws.

Survey to Identify Cross-Connections
One of the first steps in enforcing a program is to determine where real or potential hazardous cross-connections exist. We will identify who should have proper backflow prevention devices installed and begin to notify them of the need (and importance) of compliance with the law.

Compliance Notification Mailings
We have an established mailing process that is designed to handle all CCC compliance mailings up to shut-off posting for non-compliance. We will work with you to create the most appropriate compliance notices for your system. Once the designs are set, you can leave the printing, mailing, and postage up to us.

Tracking Compliance Results
Using cross-connection control specific software, we keep track of your water system’s compliance program year after year. This allows us to provide you with the most up-to-date and thorough compliance information for your water system down to the individual customer level.